Coronavirus Information

Visit Irving, Texas is closely monitoring the international outbreak COVID-19, and we are diligently working with Texas Department of State Health Services and Dallas County Health and Human Services (DCHHS), as well as the U.S. Travel AssociationDestinations International and the International Association of Venue Managers to stay abreast of the news, protocol and to share the latest updates.

Community Support Resources
Resources for Small Businesses
Traveler and Hospitality Resources
Eat Locally While Distancing Socially
COVID-19 Frequently Asked Questions
Coronavirus Cases In The United States



Continued Response to Reopening Order

Effective statewide on Monday, September 21,2020, Texas Governor Greg Abbott ordered (GA 30) that every business establishment in Texas shall operate at no more than 50% of the total listed occupancy of the establishment with certain exceptions. Certain establishments including in-store retail establishments, dine-in restaurants, office buildings, manufacturers, museums, libraries, and gyms may now operate at 75% occupancy in areas where the percentage of COVID-19 hospitalized patients is 15% or less of total hospitalized patients for at least seven consecutive days. "Area's with high hospitalizations" may not operate at 75% occupancy and a list of those counties can be found here. Dallas County, which includes Irving, is not designated an "area with high hospitalizations."

Summary of Executive Order GA 30 of Texas Governor Greg Abbott

  • Every business establishment in Texas shall operate at no more than 50 percent of the total listed occupancy of the establishment.
  • There are no occupancy limits for the following:
    • Services listed by the U.S. Department of Homeland Security Cybersecurity and Infrastructure Security Agency's (CISA) in its Guidance on the Essential Critical Infrastructure Workforce
    • Religious services conducted in churches, congregations, and houses of worship
    • Local government operations, including county and municipal governmental operations relating to licensing, permitting, recordation, and document-filing services, as determined by the local government
    • Child-care services
    • Youth camps including summer camps and other daytime and overnight camps for youths
    • Recreational sports programs
    • Any public or private schools, and any public or private institutions of higher education
    • Drive-in concerts, movies, or similar events, under guidelines that facilitate social distancing and generally require spectators to remain in their vehicles
  • The following types of business establishments may operate at up to 75% of the total listed occupancy of the establishment (except in "areas with high hospitalizations")
    • In-store retail establishments
    • Dine-in Restaurants
    • Office Buildings
    • Manufacturers 
    • Museums and libraries
    • Gyms and exercise facilities and classes
  • "Areas with high hospitalizations" means any Trauma Service Area which has had seven consecutive days in which more than 15% of the total percentage of hospitalized patients are COVID-19 patients
  • The 50% occupancy limit does not apply to outdoor areas, events, or establishments (excluding those listed above). These establishments shall operate at limits set forth in GA-28
  • There is no occupancy limit for the following provided they provided they operate with at least six feet of social distancing between work stations
    • Cosmetology salons, hair salons, barber shops, and nail salon/shops.
    • Massage establishments 
    • Other personal-care and beauty services such as tanning salons, tattoo studios, piercing studios, hair removal services and hair loss treatment and growth centers
  • Amusement parks shall operate at no more than 50% of the normal operating limits
  • Any outdoor gathering in excess of 10 people (except those stated in this order) is not permitted without permission from the city mayor or county judge. If approved, there may have restrictions determined by local authorities
  • Only restaurants with less than 51% of gross receipts from alcohol and whose customers eat or drink only while seated may offer dine-in services
  • People shall not visit bars or similar establishments except for drive-thru, pickup or delivery options for food or drinks as allowed by TABC
  • People shall not use commercial rafting or tubing services
  • Facilities with retractable roofs are considered indoor facilities whether the roof is opened or closed
  • People shall not gather in groups larger than 10 and shall remain six feet of social distancing from those not in their group
  • People over 65 are encouraged to stay home as much as possible, maintain distance from household members who have been out of the residence in the previous 14 days, and implement social distancing when leaving the home
  • Every person should use good-faith efforts and available resources to follow the minimum standard health protocols recommended by the DSHS
  • People may visit nursing homes, assisted living facilities, and long-term care facilities as determined through guidance from Texas Health and Human Services commission (HHSC)
  • Public schools may operate as provided by, and under the minimum standard health protocols found in, guidance issued by the Texas Education Agency (TEA). Private schools and institutions of higher education are encouraged to establish similar standards.
  • All existing executive orders are amended to eliminate confinement in jail as a penalty for violating the executive orders

Dallas County Health Guidance For The Public
COVID Extreme Caution

Guide to the Dallas County Risk Level Chart

Assume Personal Responsibility: Public health guidance cannot anticipate every unique situation. Residents should take responsibility, stay informed, take actions based on common sense, and follow the guidance offered by health care experts.

Do an Honest Self-Assessment: All individuals are encouraged to perform an honest self-assessment before engaging in activities outside of the home. This assessment should include asking two questions and if the answer to either of these questions is yes, then exercise extra caution and discretion before leaving the home:

  • Am I healthy enough to leave the home, or do I fall into a high-risk category, based on age or other medical conditions?
  • Is there someone in my home, or someone I interact with on a regular basis, who falls into a high-risk category?

Perform Protective Hygiene, Distance Yourself Physically and Clean the Environment: Dallas County (including Irving) residents and visitors should practice good hygiene and cleaning practices to minimize the risk of transmission of the virus.These include:

  • Wash hands with soap and water for at least 20 seconds as frequently as possible or use hand sanitizer after interactions with people or objects
  • Stay home if ill
  • Cover coughs or sneezes with a tissue or do it into the sleeve or elbow, not hands
  • Clean high-touch surfaces (buttons, door handles, counters, etc.) regularly
  • Avoid touching your face
  • Refrain from hand shaking
  • Physically distance and keep six feet between people
  • Wear a facial covering when out in public or when in the company of others.

Assess the Risk: Individuals should assess their risk and make decisions based on their specific circumstances. Those at high risk for COVID-19 (elderly, diabetic, etc.) and those around them should use extra precautions as outlined by the Centers of Disease Control and Prevention (CDC), Texas Department of State Health Services (DSHS), and Dallas County Health and Human Services (DCHHS).

Order Requiring the Use of Face Coverings

Effective statewide, Texas Governor Greg Abbott ordered (GA 29) that every person in Texas shall wear a face covering over the nose and mouth when inside a commercial entity or other building or space open to the public, or when in an outdoor public space where six feet of social distancing cannot be feasibly maintained. This order will be enforced by a verbal or written warning for first time violators and by a fine not to exceed $250 for a second violation and each violation after that. 

Exceptions to the Face-Covering Requirement

  • Any person younger than 10 years of age
  • Any person with a medical condition or disability that prevents wearing a face covering 
  • While consuming food or drink or seated at a restaurant
  • While exercising or engaging in physical activity outdoors and maintaining safe distance from others (not in the same household)
  • When driving along or with passengers in the same household
  • When obtaining services that require temporary removal of face coverings for security surveillance, screening, or a need for specific access to the face. 
  • While swimming in a pool, lake or similar body of water
  • While voting, assisting a voter, serving as a poll watcher, or actively administering an election - however, wearing a face mask is strongly encouraged
  • While providing or obtaining access to religious worship - however, wearing a face mask is strongly encouraged
  • While giving a speech for a broadcast or to an audience

Dallas County Business and Face Mask Order

Effective August 4, 2020, and continuing concurrently with the Governor Abbott’s disaster proclamation unless rescinded, suspended, or amended, all commercial entities in Dallas County providing goods or services directly to the public must develop and implement a health and safety policy. All people over 10 years old shall wear face coverings when in a public place where six feet of separation is not feasible.

Summary of Supplemental Order of Dallas County Judge Clay Jenkins

Health and Safety Policy - Commercial Entities

  • All commercial entities in Dallas County provided goods or services directly to the public must develop and implement a Health and Safety Policy.
  • At a minimum, the health and safety policy must require all employees and visitors to the business to wear face coverings when six feet of separation is not possible.
  • The Health and Safety Policy must be posted in a conspicuous location sufficient to provide notice to employees and visitors of health and safety requirements.
  • Failure to develop and implement the Health and Safety Policy may result in a fine not to exceed $500 

Face Coverings - General Public

  • All people 10 years or older shall wear a face covering when in a public place where it is difficult to keep six feet away from other people.
  • The CDC advises face coverings for people two years or older.
  • Dallas County residents should maintain social distancing of a least six feet while outside their home.
  • It is strongly recommended that you do not obtain medical masks or N-95 respirators as they are needed for health care workers and first responders
  • Face covering do not need to be worn in the following circumstances:
    • When exercising outside or engaging in physical activity outside
    • While driving along or with passengers who are part of the  same household as the driver
    • When pumping gas or operating outdoor equipment
    • While in a building or activity that requires security surveillance or screening such as a bank
    • When consuming food or drink
  • Face coverings are not a replacement for social distancing, frequent hand washing, and self-isolation when sick. 
  • All people should follow CDC recommendations for how to wear and take off a mask.
  • Residents should keep up the following habits while in public:
    • Wash hands before you leave home and when you return
    • Stay at least six feet away from others
    • Avoid touching your nose or face
    • Don't use disposable masks more than three times and wash reusable cloth masks regularly
  • Consistent with the Governor's Executive Order GA-29, first-time violations of the order may result in a verbal or written warning and a second violation may result in a fine not to exceed $250


Dallas Continuing Requirements Order

Effective August 4, 2020 and continuing concurrently with the Governor Abbott’s disaster proclamation unless rescinded, suspended, or amended, Dallas County Judge Clay Jenkins ordered the following continuing requirements after the expiration of stay home, stay safe.

Summary of Continuing Requirements Order of Dallas County Judge Clay Jenkins

  • All Coronavirus Aid, Relief, and Economic Security Act (CARES Act) Recovery Payments to individuals shall be exempt from garnishment as described in Chapter 63 of the Texas Civil Practice and Remedies Code, except for garnishment for child support payments when deposited into an account in a financial institution. This is to ensure Dallas County residents can use these funds for housing, food, medical and other essential needs.
  • Employers may not require a negative COVID-19 test or note from a healthcare provider before a COVID-19 recovered employee can return to work. This does not apply to hospitals or healthcare workers.
  • No person can charge more than the regular retail price charged on March 16, 2020 for:
    • Groceries, beverages, toilet articles, and ice
    • Restaurant, cafeteria, and boarding-house meals
    • Medicine, and pharmaceutical, medical equipment and supplies 
  • If someone in a household has tested positive for Coronavirus, the household is ordered to isolate at home and may not go to work, school, or any other community function. Workers included in Essential Healthcare Operations may continue to work in accordance with CDC guidance
  • Nursing homes, retirement, and long-term care facilities are instructed to prohibit non-essential visitors from accessing their facilities except to provide critical assistance or for end-of-life visitation.
  • Public and private  schools and institutions of higher education must provide a safety plan to the Dallas County Office of Homeland Security  and Emergency Management 72 hours before students return to a classroom setting.
  • The Dallas County Sheriff's Office, the Dallas County Fire Marshal's Office, and other peace officers are authorized to enforce this order through criminal or civil enforcement. Violation is a misdemeanor punishable by a fine not to exceed $1,000. 


Open Texas Checklists

In accordance with Governor Abbott’s Executive Orders, the minimum recommended health protocols for Texans can be found in the Open Texas Checklists: Phase III.

COVID-19 Testing Sites In Dallas County
Drive-Thru Testing Locations

Ellis Davis Field House
9191 S. Polk St., Dallas, TX 
Hours: 7:30 a.m. - 4 p.m., Monday to Saturday

Eastfield College
3737 Motley Dr., Lot 8, Mesquite, TX 
Hours: 7 a.m. - 1 p.m., Monday to Saturday (through 8/28)
Hours: 7:30 a.m. - 4 p.m., Monday to Thursday (beginning 8/31)

Walk-Up Testing Locations

Goodwill Industries of Dallas, Inc.
3020 N. Westmorland Road, Dallas, TX
Hours: 7:30 a.m. - 4 p.m., Monday to Saturday (until testing limits reach capacity)

Salvation Army/Pleasant Grove Corps Community Center
8341 Elam Road, Dallas, TX
Hours: 7:30 a.m. - 4 p.m. Monday to Saturday (until testing limits reach capacity)

A comprehensive list of testing locations can be found here

Testing Criteria
  • Testing is open to anyone over the age of 5 who lives within the boundaries of Dallas County
  • First responders, DART drivers, healthcare workers, and CISA essential workers; must have a work ID and must work in Dallas County
  • City of Dallas and Dallas County employees; must provide a valid work ID
  • For individuals who work in the City of Dallas or Dallas County but live outside those jurisdictions, and do not fall into one of the above listed categories, testing is available at the Mountain View College location (details listed below).


COVID-19 Mental Health Support Lines

North Texas Support Line
The North Texas Behavioral Health Authority launched a dedicated COVID-19 mental health support line to provide trauma informed support and psychological first aid to those experiencing stress and anxiety. It is normal to feel stress, anxiety, grief, and worry during times of public crisis. This dedicated line will provide relief to their traditional crisis line while providing the necessary support within our community as we work through this specific crisis. The NTBHA COVID-19 Mental Health Support line is available 24/7 and can be reached at 833-251-7544. 

Statewide Support Line
Texas Health and Human Services also provides COVID-19-related mental health support for all Texans. Operated by the Harris Center for Mental Health and IDD, the support line offers trauma-informed support and psychological first aid to those experiencing stress and anxiety related to COVID-19. Counseling services are confidential and free of charge to people who call the hotline. The toll-free support line is available 24/7 and can be reached 833-986-1919.



The Visit Irving offices are closed to the public
Irving City Hall is closed to the public
Dallas County Closures
City of Dallas Closures


How To Contact Us

While our staff will not be in the office physically, they can all be reached via phone and email. A full listing of staff contact information can be found on the following pages:

Visit Irving Staff 
Irving Convention Center Staff
General Email Inquiries:
General Phone Inquiries: 972-252-7476
Website Contact Form