Coronavirus Information

Visit Irving, Texas is closely monitoring the international outbreak COVID-19, and we are diligently working with Texas Department of State Health Services and Dallas County Health and Human Services (DCHHS), as well as the U.S. Travel AssociationDestinations International and the International Association of Venue Managers to stay abreast of the news, protocol and to share the latest updates.

Community Support Resources
Resources for Small Businesses
Traveler and Hospitality Resources
Eat Locally While Distancing Socially
COVID-19 Frequently Asked Questions
Coronavirus Cases In The United States



Order Requiring the Use of Face Coverings

Effective statewide, Texas Governor Greg Abbott ordered that every person in Texas shall wear a face covering over the nose and mouth when inside a commercial entity or other building or space open to the public, or when in an outdoor public space where six feet of social distancing cannot be feasibly maintained. This order will be enforced by a verbal or written warning for first time violators and by a fine not to exceed $250 for a second violation and each violation after that. 

Exceptions to the Face-Covering Requirement

  • Any person younger than 10 years of age
  • Any person with a medical condition or disability that prevents wearing a face covering 
  • While consuming food or drink or seated at a restaurant
  • While exercising or engaging in physical activity outdoors and maintaining safe distance from others (not in the same household)
  • When driving along or with passengers in the same household
  • When obtaining services that require temporary removal of face coverings for security surveillance, screening, or a need for specific access to the face. 
  • While swimming in a pool, lake or similar body of water
  • While voting, assisting a voter, serving as a poll watcher, or actively administering an election - however, wearing a face mask is strongly encouraged
  • While providing or obtaining access to religious worship - however, wearing a face mask is strongly encouraged
  • While giving a speech for a broadcast or to an audience

Dallas County Health Guidance For The Public
COVID-19 Risk Level Chart

Guide to the Dallas County Risk Level Chart

Assume Personal Responsibility: Public health guidance cannot anticipate every unique situation. Residents should take responsibility, stay informed, take actions based on common sense, and follow the guidance offered by health care experts.

Do an Honest Self-Assessment: All individuals are encouraged to perform an honest self-assessment before engaging in activities outside of the home. This assessment should include asking two questions and if the answer to either of these questions is yes, then exercise extra caution and discretion before leaving the home:

  • Am I healthy enough to leave the home, or do I fall into a high-risk category, based on age or other medical conditions?
  • Is there someone in my home, or someone I interact with on a regular basis, who falls into a high-risk category?

Perform Protective Hygiene, Distance Yourself Physically and Clean the Environment: Dallas County (including Irving) residents and visitors should practice good hygiene and cleaning practices to minimize the risk of transmission of the virus.These include:

  • Wash hands with soap and water for at least 20 seconds as frequently as possible or use hand sanitizer after interactions with people or objects
  • Stay home if ill
  • Cover coughs or sneezes with a tissue or do it into the sleeve or elbow, not hands
  • Clean high-touch surfaces (buttons, door handles, counters, etc.) regularly
  • Avoid touching your face
  • Refrain from hand shaking
  • Physically distance and keep six feet between people
  • Wear a facial covering when out in public or when in the company of others.

Assess the Risk: Individuals should assess their risk and make decisions based on their specific circumstances. Those at high risk for COVID-19 (elderly, diabetic, etc.) and those around them should use extra precautions as outlined by the Centers of Disease Control and Prevention (CDC), Texas Department of State Health Services (DSHS), and Dallas County Health and Human Services (DCHHS).

Targeted Response to Reopening Order

Effective statewide, Texas Governor Greg Abbott ordered a targeted response to the COVID-19 disaster as part of the reopening of Texas (Amended GA 28). This executive order supersedes any conflicting order issued by local officials in response to the COVID-19 disaster. Additionally, Governor Abbott ordered the suspension of all elective surgeries to ensure hospital bed availability for COVID-19 patients as Texas faces an increase in COVID-19 cases and hospitalizations (GA 27).

Overview of Expanded Opened Services

Phase III Reopening of Texas Chart - July 6, 2020

Summary of Executive Order GA 28 of Texas Governor Greg Abbott

  • Every business establishment in Texas shall operate at no more than 50 percent of the total listed occupancy of the establishment.
  • There are no occupancy limits for the following
    • Services listed by the U.S. Department of Homeland Security Cybersecurity and Infrastructure Security Agency's (CISA) in its Guidance on the Essential Critical Infrastructure Workforce
    • Religious services conducted in churches, congregations, and houses of worship
    • Local government operations, including county and municipal governmental operations relating to licensing, permitting, recordation, and document-filing services, as determined by the local government
    • Child-care services
    • Youth camps including summer camps and other daytime and overnight camps for youths
    • Recreational sports programs
  • The 50% occupancy limit also does not apply to outdoor areas, events, or establishments except for the following, which are limited to 50% occupancy (as determined by the owner):
    • Professional, collegiate, or similar sporting events
    • Swimming pools
    • Water parks
    • Museums and libraries
    • Zoos, aquariums, natural caverns, and similar facilities
    • Rodeos and equestrian events
  • The 50% occupancy limit also does not apply to the following as long as they operate with at least six feet of social distancing between work stations:
    • Cosmetology salons, hair salons, barber shops, nail salons/shops, and other establishments where licensed cosmetologists or barbers practice their trade
    • Massage establishments and other facilities where licensed massage therapists are authorized to practice
    • Personal-care and beauty services such as tanning salons, tattoo studios, piercing studios, hair removal services, and hair loss treatment and growth services
  • Amusement parks and carnivals may operate at 50% capacity
  • Outdoor gatherings estimated to be larger than 10 people are prohibited unless approved by the mayor or county judge. If approved, there have restrictions determined by local authorities
  • Indoor bars must remain closed, however, they may provide drive-thru, pickup or delivery to the extent allowed by the Texas Alcoholic Beverage Commission
  • Restaurants may provide dine-in services at 75% occupancy until June 29, 2020. After June 29, they may only provide dine-in services at 50% occupancy.
  • People shall not use commercial rafting or tubing services, including rental of rafts or tubes and transportation of people for the purpose of rafting or tubing. 
  • For any business establishment that is subject to a 50 percent “total listed
    occupancy” and that is in a county that has filed with DSHS regarding minimal cases of COVID-19 (this excludes Dallas County), the business establishment may operate at up to 75 percent of the total listed occupancy.
  • Facilities with retractable roofs are considered indoor facilities and are subject to occupancy limits listed above
  • Staff members are not included in occupancy limits except for manufacturing services and office workers
  • Except as provided in this executive order or the in the minimum standard health protocols recommended by DSHS, people shall not be in groups larger than ten and should maintain six feet of social distancing from those not in their group
  • People over 65 are encouraged to stay home as much as possible, maintain distance from household members who have been out of the residence in the previous 14 days, and implement social distancing when leaving the home
  • Every person should use good-faith efforts and available resources to follow the minimum standard health protocols recommended by the DSHS
  • People shall not visit nursing homes, assisted living facilities, or long-term care facilities
  • Schools may resume operations for the remainder of the 2019-2020 school year, public schools may resume for the summer under TEA minimum standards protocols. Private schools are encouraged to adopt similar standards
  • All existing executive orders are amended to eliminate confinement in jail as a penalty for violating the executive orders

Dallas County Face Mask Supplemental Order

Effective June 19, 2020, through 11:59 p.m. on August 4, 2020, all commercial entities in Dallas County providing goods or services directly to the public must develop and implement a health and safety policy that requires, at a minimum, all employees and visitors wear face coverings when in close proximity to co-workers or the public where six feet of separation is not feasible.

Summary of Amended Order of Dallas County Judge Clay Jenkins

  • All people 10 years or older shall wear a face covering over their nose and mouth when in a public place where it is difficult to keep six feet away from other people or working in areas that involve close proximity with others.
  • The CDC advises face coverings for people 2 years or older
  • Face coverings may include homemade masks, scarfs, bandanas, or a handkerchief.
  • Dallas County residents should continue to maintain social distancing of at least six feet while outside their home.
  • It is strongly recommended that you not obtain or wear medical masks or N-95 re respirators as they are needed by health care providers and first responders and they must have priority access to medical masks and other personal protective equipment.
  • Face coverings do not need to be worn in the following circumstances:
    • When exercising outside or engaging in physical activity outside
    • While driving alone or with passengers who are party of the same household as the driver
    • When doing so poses a greater mental or physical health, safety, or security risk
    • While pumping gas or operating outdoor equipment
    • While in a building or activity that requires security surveillance or screening, for example, banks
    • When consuming food or drink DALLAS COUNTY
  • Please note that face coverings are a secondary strategy to other mitigation efforts. Face coverings are not a replacement for social distancing, frequent handwashing, and self-isolation when sick. All people should follow CDC recommendations for how to wear and take off a mask. Residents should keep up the following habits while in public:
    • Washing hand before you leave home and when you return
    • Staying at least six feet away from others iii. Avoiding touching nose or face
    • Not using disposable masks more than three times, and
  • The Health and Safety Policy, required to be developed and implemented by businesses, may also include the implementation of other mitigating measures designed to control or reduce the transmission of COVID-19 such as temperature checks or health screenings.
  • Businesses must post the Health and Safety Policy required by this Order in a conspicuous location sufficient to provide notice to employees and visitors of all health and safety requirements.
  • Failure to develop and implement the Health and Safety Policy required by this Order within five (5) calendar days of this Order may result in a fine not to exceed $500 for each violation.
  • Washing reusable cloth masks regularly to prevent the spread of the virus. Consistent with Executive Order GA-26 issued by Governor Greg Abbott, no civil or criminal penalty will be imposed on individuals for failure to wear a face covering.


Dallas Continuing Requirements Order

Effective June 12, 2020 and continuing through 11:59 p.m. August 4, 2020, Dallas County Judge Clay Jenkins ordered the following continuing requirements after the expiration of stay home, stay safe.

Summary of Continuing Requirements Order of Dallas County Judge Clay Jenkins

  • All Coronavirus Aid, Relief, and Economic Security Act (CARES Act) Recovery Payments to individuals shall be exempt from garnishment, except for garnishment for child support payments when deposited into an account in a financial institution.
  • Employers may not require a negative COVID-19 test or note from a healthcare provider before a COVID-19 recovered employee can return to work.
  • No person can charge more than the regular retail price charged on March 16, 2020 for:
    • Groceries, beverages, toilet articles, and ice
    • Restaurant, cafeteria, and boarding-house meals
    • Medicine, and pharmaceutical, medical equipment and supplies 
  • If someone in a household has tested positive for Coronavirus, the household is ordered to isolate at home.
  • Nursing homes, retirement, and long-term care facilities are instructed to prohibit non-essential visitors from accessing their facilities except to provide critical assistance or for end-of-life visitation.
  • Public and private  schools and institutions of higher education must provide a safety plan to the Dallas County Office of Homeland Security  and Emergency Management 72 hours before students return to a classroom setting.
  • The Dallas County Sheriff's Office, the Dallas County Fire Marshal's Office, and other peace officers are authorized to enforce this order through criminal or civil enforcement. Violation is a misdemeanor punishable by a fine not to exceed $1,000. 


Open Texas Checklists

In accordance with Governor Abbott’s Executive Orders, the minimum recommended health protocols for Texans can be found in the Open Texas Checklists: Phase III.

COVID-19 Testing Sites In Dallas

The University of Dallas
1845 E Northgate Dr., Lot B, Irving, TX 

Ellis Davis Field House
9191 S. Polk St., Dallas, TX 

The testing locations will be open from 8 a.m. to 5 p.m. Monday to Saturday. You do not need to be a resident of Dallas County to visit the testing locations, but you do need to meet at least one of the criteria below:   

  • Persons with symptoms of potential COVID-19 infection, including: fever, cough, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sore throat; OR
  • Anyone 65-years-old or older; OR
  • Anyone with chronic health issues (diabetes, asthma, heart issues, etc.); OR
  • Any first responders, DART drivers, healthcare workers, grocery store and essential retail store workers; OR
  • ​Persons without symptoms who have been actively engaged in large group settings, such as public gatherings or congregations of people.

At home mobile testing and neighborhood walk-up testing sites are also available for City of Dallas and Dallas County residents. To view additional testing locations visit the Dallas City Hall website or the Dallas County website.


COVID-19 Mental Health Support Lines

North Texas Support Line
The North Texas Behavioral Health Authority launched a dedicated COVID-19 mental health support line to provide trauma informed support and psychological first aid to those experiencing stress and anxiety. It is normal to feel stress, anxiety, grief, and worry during times of public crisis. This dedicated line will provide relief to their traditional crisis line while providing the necessary support within our community as we work through this specific crisis. The NTBHA COVID-19 Mental Health Support line is available 24/7 and can be reached at 833-251-7544. 

Statewide Support Line
Texas Health and Human Services also provides COVID-19-related mental health support for all Texans. Operated by the Harris Center for Mental Health and IDD, the support line offers trauma-informed support and psychological first aid to those experiencing stress and anxiety related to COVID-19. Counseling services are confidential and free of charge to people who call the hotline. The toll-free support line is available 24/7 and can be reached 833-986-1919.



The Visit Irving offices and the Irving Convention Center are closed until further notice
Dallas County Closures
City of Dallas Closures


How To Contact Us

While our staff will not be in the office physically, they can all be reached via phone and email. A full listing of staff contact information can be found on the following pages:

Visit Irving Staff 
Irving Convention Center Staff
General Email Inquiries:
General Phone Inquiries: 972-252-7476
Website Contact Form


Convention Center Precautionary Measures

In addition to complying with the Dallas County Shelter-In-Place Order and City of Irving Ban on Public Gatherings, the Irving Convention Center is following all Centers for Disease Control and Prevention (CDC) and DCHHS protocols, we are increasing precautionary measures, training, and communication throughout the facility. 

  • All meetings and events scheduled at the Irving Convention Center during this time frame have been canceled or rescheduled.
  • The Irving Convention Center has significantly increased cleaning protocols to include more frequent wiping and disinfecting of touch points in its facility during occupied event hours, such as door handles, elevator buttons, handrails, restroom stall doors and sinks.
  • The Irving Convention Center has also performed a deep cleaning of the entire facility and will continue to do so on an ongoing basis. 
  • We have ensured that hand sanitizer stations are strategically placed in all areas throughout the building.
  • The teams at Visit Irving and the Irving Convention Center have a response plan in place in case someone shows symptoms of COVID-19.
  • We will continue to participate in webinars and conference calls with the U.S. Travel Association, Destinations International, International Association of Venue Managers and others to stay abreast of new practices, protocols and guidance and to provide ongoing training for staff regarding best practices to provide a safe and healthy environment.