Coronavirus Information

Visit Irving, Texas is closely monitoring the international outbreak COVID-19, and we are diligently working with Texas Department of State Health Services and Dallas County Health and Human Services (DCHHS), as well as the U.S. Travel AssociationDestinations International and the International Association of Venue Managers to stay abreast of the news, protocol and to share the latest updates.

Community Support Resources
Resources for Small Businesses
Traveler and Hospitality Resources
Eat Locally While Distancing Socially
COVID-19 Frequently Asked Questions
Coronavirus Cases In The United States




Dallas County Health Guidance For The Public
COVID-19 Risk Level Chart

Guide to the Dallas County Risk Level Chart

Assume Personal Responsibility: Public health guidance cannot anticipate every unique situation. Residents should take responsibility, stay informed, take actions based on common sense, and follow the guidance offered by health care experts.

Do an Honest Self-Assessment: All individuals are encouraged to perform an honest self-assessment before engaging in activities outside of the home. This assessment should include asking two questions and if the answer to either of these questions is yes, then exercise extra caution and discretion before leaving the home:

  • Am I healthy enough to leave the home, or do I fall into a high-risk category, based on age or other medical conditions?
  • Is there someone in my home, or someone I interact with on a regular basis, who falls into a high-risk category?

Perform Protective Hygiene, Distance Yourself Physically and Clean the Environment: Dallas County (including Irving) residents and visitors should practice good hygiene and cleaning practices to minimize the risk of transmission of the virus.These include:

  • Wash hands with soap and water for at least 20 seconds as frequently as possible or use hand sanitizer after interactions with people or objects
  • Stay home if ill
  • Cover coughs or sneezes with a tissue or do it into the sleeve or elbow, not hands
  • Clean high-touch surfaces (buttons, door handles, counters, etc.) regularly
  • Avoid touching your face
  • Refrain from hand shaking
  • Physically distance and keep six feet between people
  • Wear a facial covering when out in public or when in the company of others.

Assess the Risk: Individuals should assess their risk and make decisions based on their specific circumstances. Those at high risk for COVID-19 (elderly, diabetic, etc.) and those around them should use extra precautions as outlined by the Centers of Disease Control and Prevention (CDC), Texas Department of State Health Services (DSHS), and Dallas County Health and Human Services (DCHHS).

Expanded Opening of Texas Order

Effective statewide, Texas Governor Greg Abbott ordered the expanded reopening of services as part of the plan to Open Texas. This executive order supersedes any conflicting order issued by local officials in response to the COVID-19 disaster. 

Overview of Expanded Opened Services

Phase III Expanded Opening of Texas

Summary of Executive Order GA 26 of Texas Governor Greg Abbott

  • Every business establishment in Texas shall operate at no more than 50 percent of the total listed occupancy of the establishment.
  • There are no occupancy limits for the following
    • Services listed by the U.S. Department of Homeland Security Cybersecurity and Infrastructure Security Agency's (CISA) in its Guidance on the Essential Critical Infrastructure Workforce
    • Religious services conducted in churches, congregations, and houses of worship
    • Local government operations, including county and municipal governmental operations relating to licensing, permitting, recordation, and document-filing services, as determined by the local government
    • Child-care services
    • Youth camps including summer camps and other daytime and overnight camps for youths
    • Recreational sports programs
  • The 50% occupancy limit also does not apply to outdoor areas, events, or establishments except for the following, which are limited to 50% occupancy (as determined by the owner):
    • Professional, collegiate, or similar sporting events
    • Swimming pools
    • Water parks
    • Museums and libraries
    • Zoos, aquariums, natural caverns, and similar facilities
    • Rodeos and equestrian events
  • The 50% occupancy limit also does not apply to the following as long as they operate with at least six feet of social distancing between work stations:
    • Cosmetology salons, hair salons, barber shops, nail salons/shops, and other establishments where licensed cosmetologists or barbers practice their trade
    • Massage establishments and other facilities where licensed massage therapists are authorized to practice
    • Personal-care and beauty services such as tanning salons, tattoo studios, piercing studios, hair removal services, and hair loss treatment and growth services
  • Amusement parks and carnivals may operate at 50% capacity in counties with less than 1,000 cumulative cases of COVID-19 (Dallas County exceeds this threshold and must wait until June 19, 2020 to reopen)
  • Outdoor gatherings estimated to be larger than 500 people, excluding businesses and events specifically listed above, may have restrictions determined by local authorities
  • Dine-in restaurants may increase from 50% occupancy to 75% occupancy on June 12, 2020
  • Indoor bars, which can operate at 50% capacity may only serve customers who are seated. 
  • Business establishments with less than 1,000 cumulative cases of COVID-19 (Dallas County exceeds this threshold) may operate at 75% occupancy on June 12, 2020
  • Facilities with retractable roofs are considered indoor facilities and are subject to occupancy limits listed above
  • Staff members are not included in occupancy limits except for manufacturing services and office workers
  • People should not be in groups larger than ten and should maintain six feet of social distancing from those not in their group
  • People over 65 are encouraged to stay home as much as possible, maintain distance from household members who have been out of the residence in the previous 14 days, and implement social distancing when leaving the home
  • Every person should use good-faith efforts and available resources to follow the minimum standard health protocols recommended by the DSHS
  • Individuals are encouraged to wear appropriate face coverings
  • People shall not visit nursing homes, assisted living facilities, or long-term care facilities
  • Schools may resume operations for the remainder of the 2019-2020 school year
  • Schools may conduct graduation ceremonies
  • All existing executive orders are amended to eliminate confinement in jail as a penalty for violating the executive orders

Dallas Continuing Requirements Order

Effective May 20, 2020 and continuing through 11:59 p.m. June 12, 2020, Dallas County Judge Clay Jenkins ordered the following continuing requirements after the expiration of stay home, stay safe.

Summary of Continuing Requirements Order of Dallas County Judge Clay Jenkins

  • All Coronavirus Aid, Relief, and Economic Security Act (CARES Act) Recovery Payments to individuals shall be exempt from garnishment.
  • Door-to-door solicitation is prohibited including leaving written materials on the door or mailbox of a  residence.
  • Employers may not require a negative COVID-19 test or note from a healthcare provider before a COVID-19 recovered employee can return to work.
  • No person can charge more than the regular retail price for
    • Groceries, beverages, toilet articles, and ice
    • Restaurant, cafeteria, and boarding-house meals
    • Medicine, and pharmaceutical, medical equipment and supplies 
  • If someone in a household has tested positive for Coronavirus, the household is ordered to isolate at home.
  • Nursing homes, retirement, and long-term care facilities are instructed to prohibit non-essential visitors from accessing their facilities except to provide critical assistance or for end-of-life visitation.
  • The Dallas County Sheriff's Office, the Dallas County Fire Marshal's Office, and other peace officers are authorized to enforce this order through criminal or civil enforcement. Violation is a misdemeanor punishable by a fine not to exceed $1,000. 


Open Texas Checklists

In accordance with Governor Abbott’s Executive Orders, the following are the minimum recommended health protocols for Texans.

COVID-19 Testing Sites In Dallas

2500 Victory Plaza, Dallas, TX 
9191 S. Polk St., Dallas, TX 

The testing locations will be open from 8 a.m. to 5 p.m. daily. Due to limited supply, there are only 500 tests per day, per site and locations close when tests are depleted. You do not need to be a resident of Dallas County to visit the testing locations, but you do need to meet the criteria below:   

  • A temperature of 99.6 or higher and shortness of breath or cough; or
  • Anyone 65-years-old or older; or
  • Anyone with chronic health issue (diabetes, asthma, heart issues, etc.); or
  • Any first responders, DART drivers, healthcare workers, grocery store and essential retail store workers.

There is an additional drive through location at Parkland Hospital, which is available by appointment only for current Parkland patients with a Parkland physician's order or are first responders and healthcare workers. Parkland patients can contact the COVID-19 Patient Line at 214-590-8060.

City of Irving COVID-19 Call Center

In addition to the 2-1-1 call option, the City of Irving has established its own call center, currently operational Monday-Friday from 8 a.m. to 5 p.m. The call center can be reached at 972-721-6655 or by email at


COVID-19 Mental Health Support Lines

North Texas Support Line
The North Texas Behavioral Health Authority launched a dedicated COVID-19 mental health support line to provide trauma informed support and psychological first aid to those experiencing stress and anxiety. It is normal to feel stress, anxiety, grief, and worry during times of public crisis. This dedicated line will provide relief to their traditional crisis line while providing the necessary support within our community as we work through this specific crisis. The NTBHA COVID-19 Mental Health Support line is available 24/7 and can be reached at 833-251-7544. 

Statewide Support Line
Texas Health and Human Services also provides COVID-19-related mental health support for all Texans. Operated by the Harris Center for Mental Health and IDD, the support line offers trauma-informed support and psychological first aid to those experiencing stress and anxiety related to COVID-19. Counseling services are confidential and free of charge to people who call the hotline. The toll-free support line is available 24/7 and can be reached 833-986-1919.



The Visit Irving offices and the Irving Convention Center are closed until further notice
Dallas County Closures
City of Dallas Closures


How To Contact Us

While our staff will not be in the office physically, they can all be reached via phone and email. A full listing of staff contact information can be found on the following pages:

Visit Irving Staff 
Irving Convention Center Staff
General Email Inquiries:
General Phone Inquiries: 972-252-7476
Website Contact Form


Convention Center Precautionary Measures

In addition to complying with the Dallas County Shelter-In-Place Order and City of Irving Ban on Public Gatherings, the Irving Convention Center is following all Centers for Disease Control and Prevention (CDC) and DCHHS protocols, we are increasing precautionary measures, training, and communication throughout the facility. 

  • All meetings and events scheduled at the Irving Convention Center during this time frame have been canceled or rescheduled.
  • The Irving Convention Center has significantly increased cleaning protocols to include more frequent wiping and disinfecting of touch points in its facility during occupied event hours, such as door handles, elevator buttons, handrails, restroom stall doors and sinks.
  • The Irving Convention Center has also performed a deep cleaning of the entire facility and will continue to do so on an ongoing basis. 
  • We have ensured that hand sanitizer stations are strategically placed in all areas throughout the building.
  • The teams at Visit Irving and the Irving Convention Center have a response plan in place in case someone shows symptoms of COVID-19.
  • We will continue to participate in webinars and conference calls with the U.S. Travel Association, Destinations International, International Association of Venue Managers and others to stay abreast of new practices, protocols and guidance and to provide ongoing training for staff regarding best practices to provide a safe and healthy environment.